City & Guilds Reception Operations & Services

Reception Operations & Services is basically where we teach you how to become a receptionist, we learn you all the ins and all the outs in reception. Reception is one of the biggest priorities in a Hotel of a resort because you are the face of the business, when a guest walks in to your business you will be the first face that they will see, first impression is very important because the experience starts at reception we teach and guide you how to be an expert in reception. We learn you from how to take a booking to how do deal with a complaint in a positive manner.

City & Guilds Diploma in Reception Operations and Services:

---

Safety ~ security ~ customer care ~ personal presentation ~ reception procedures ~ front office procedures ~ reservation procedures ~ guest accounting ~ selling and marketing techniques