Customer Care Course
R 5 520.00
This course consists of 8 Modules. The course is aimed at Food & Beverage staff currently working in the Hospitality Industry.
Module Breakdown
- Module 1 – Customer Service Excellence
7789 – Provide customer service
7710 – Deal with the arrival of customers
7703 – Provide customers with information and book external service - Module 2 – Diversity and Service
260178 – Relate diversity to customer service - Module 3 – Introduce South Africa to Tourists
8480 – Introduce South Africa to tourists
Duration
10 Weeks Part Time with 1
additional day for the Exam
Entry Requirements
Minimum Gr 9 (PASSED)
Qualification
LHSA-Certificate of completion
Delivery Method
Online, with a written examination.
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